FAQ
I purchased tickets to an event, but now I can't attend. What do I do?
All ticket sales are final. There are no refunds or exchanges for ticketed events at the Wallace Hall Fine Art Center once a sale is completed. However, we are happy to work wth you so that someone else, such as a friend or family member, can use your tickets. We are unable to re-sell your tickets.
What happens when an event is sold out?
We do not have a waiting list for sold out events. However, it is possible that a small numbers of tickets may become available within one to two days of the event. These tickets are only listed on our website and are not available by calling our ticket office or coming to the Center.
My seat numbers are odd/even numbered. Is my party seated together?
Yes, your party is seated together. As long as your seats are consecutively even or odd numbered, your party will be seated together. Take a look at our seating cart to see your location.
* Left Orchestra: 1 to 21 - Odds Only
* Center Orchestra: 101 to 114 - Consecutive
* Right Orchestra: 2 to 22 - Evens Only
I purchased my tickets online, but don't see them in my email inbox. What do I do?
First, check your "SPAM" or "JUNK MAIL" folder. Sometimes email servers flag your ticket confirmation as junk mail. If you still are unable to find your confirmation email, please call our ticket office. We will gladly print your tickets at the box office at no charge. We encourage online ticket purchasers to use the PRINT AT HOME method to avoid the box office lines. By printing at home, you can immediately enter the building once your ticket has been scanned.
Does my infant/child need a ticket?
Yes. Due to fire code, regardless of age, everyone over the age of 2 must have a ticket, sit in a seat, and be able to sit quietly throughout the performance. While we do not recommend children under the age of five (5) attend an event, unless specifically described as suited to that age, we will not prohibit you from entering the theatre. Please be aware that if your child becomes a distraction, you may be asked to exit the theatre until your child is ready to re-enter.
Can I get a refund or exchange my tickets?
Wallace Hall Fine Arts Center policy prohibits refunds or exchanges on tickets except in the case of an event cancellation or date change. However, we are happy to work with you so that someone else, such as a friend or family member, can use your tickets. We are unable to re-sell your tickets.
When do doors open for events?
The lobby will open two (2) hours before an event. The house typically opens 30 minutes to one hour prior to the events start time.
Will I get better seats if I come to the Fine Arts Center?
No. Everyone accessing tickets, whether it be from our website, by phone, or at the box office will be gettingbest available seats. The box office is just another point of purchase for our patrons, but the tickets come from the same pool as all other ticket sources.
I am in a wheelchair or have difficulty with steps. Where will my seats be located?
We have seating areas in our theatre that will accommodate your needs and allow you to enjoy our presentations completely. To reserve seats in the these areas, please contact our Box Office or select the seats marked with the ADA/Wheelchair symbol on the seating chart. To learn more about our accessibility services, click here.
I lost an item on a recent trip to Wallace Hall. Is there a Los and Found I can contact to retrieve the missing article?
Yes. To inquire on missing items, call our box office at (256) 549-8475
Why are extra fees added to my ticket price?
The ticket prices to events at the Wallace Hall Fine Arts Center are set by the presenter, promoter, or artist directly. The Fine Arts Center does not determine ticket prices for any event. A facility renewal fee is added to the base price of each ticket sold.Facility Renewal Fee - a fee assessed to every ticket purchased to an event held in the Wallace Hall Fine Arts Center regardless of where or how the ticket is purchased. This fee is included in the face value of our ticket. Revenues generated by the facility fee go right back into the building where the event was held. The facility fee directly funds building maintenance, general upkeep, and improvements. This fee does not include any Internet fees. The facility fee starts at $2.00 on tickets less than $17.00 and increases as the ticket price increases.